For AMOLED, TRUE EDGE, or TRUE AMPS to work as intented, please follow the instructions below.



Android P

• There’s a special option in Settings > Apps > the newGen Mobile app (AMOLED, TRUE EDGE, or TRUE AMPS) > Advanced > Battery > Disable Background restrictions;


Pie and pre-Pie

If you see background processing issues, overall it is a good idea to make the newGen Mobile app (AMOLED, TRUE EDGE, or TRUE AMPS) not battery optimized to ensure it gets the freedom it needs to perform in the background.

1. Go to Settings > Apps > newGen Mobile app (AMOLED, TRUE EDGE, or TRUE AMPS) > Advanced > Battery > Battery optimization

2. Change view to All apps

3. Search for your app

4. Choose Not optimized


Android O

• Make sure Settings > Apps > newGen Mobile app (AMOLED, TRUE EDGE, or TRUE AMPS) > Advanced > Battery > Background limitations is not enabled.


If all fails

• If all fails you can turn doze mode completely off in Settings > Developer options. (If you don’t know how to enable developer options, Google should help.)